Service & Repair


From Routine Maintenance to Major Overhaul


TORO MSD

We sharpen blades, install tires, change fluids & filters, lubricate, adjust belts, troubleshoot problems and when needed replace engines, clutches, transmissions, hydraulic pumps & wheel motors.

Our goal is to service or repair your equipment as efficiently as possible:

  • As quickly as possible
  • With as little expense as necessary to repair properly.

Our service department was created for the purpose of maintaining and repairing equipment that we have sold. That remains our focus, but beyond that we bring in as much service work as we can efficiently handle. While we are capable of working on many brands, in order to provide reasonable turn around time, we narrow the range of products that we take in so as not to exceed our capacity. We almost always look at TORO ASAPS machines within 2 days after receipt and 9 out of 10 times we have the needed parts on the shelf so we can continue on with completing the repair.

RIDING EQUIPMENT : We are authorized to work on the following brands: TORO Landscape Contractor Equipment TORO Consumer Equipment •LawnBoy WheelHorse & Z-Spray

We are not an Exmark authorized dealer, but given that TORO has owned Exmark for 22 years, most of the parts are interchangeable. We are typically willing to take in Exmark products for repair depending on the model, the work to be performed & shop backlog.

PUSH MOWERS : We work on most brands of push mowers and self propelled mowers, including AYP, Bolens, Craftsman, Husqvarna, Lowes, MTD, Murray, Poulan, Rally, •Snapper Troy-Bilt, Weedeater, White, Yard Machines & Yard-Man. Honda engines are often used on the brands listed here which we can support, but if the mower itself is Honda brand then going to a Honda products dealer will be your best option for repairs. We do not work on John Deere.

HAND HELD EQUIPMENT : With hand held equipment we only work on the brands we sell, STIHL, RedMax, Husqvarna & Kawasaki. Depending on our work volume and available capacity we may or may not accept hand held equipment purchased elsewhere.

We do not work on generators.

To support these brands we are factory authorized to service •Kohler Engines, •Kawasaki Engines, TORO Engines, •Briggs & Stratton Engines •Honda Engines, •Tecumseh Engines, •Lauson Engines, •LCT Engines, •Lombardini Diesel Engines •Yanmar Diesel Engines, Kubota Diesel Engines, as well as hydraulic systems from •Hydrogear and •Parker. This does not mean we work on anything that has one of these listed brands. 
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ASAPS is a feature that is included with most of the riding products we sell. It simply assures we will:

  1. Allocate Service: Make room for your equipment item even during our busiest season when we may be turning some equipment away.
  2. Priority Service: give your equipment priority over other equipment making it move through our service queue faster.

Q&A:

Can ASAPS be purchased for mowers that were not purchased at B T South? - YES

Does ASAPS expire? No, Not as long as you own the equipment and we remain an authorized dealer / service center for the equipment.

How fast is the turn around time for ASAPS machines? - Over the last 2 years we have not been more than 2 business days beginning work on ASAPS machines and once we start, more than 9 out of 10 are fixed within one business day. This is due in part to our deep stock of Toro parts as well as our familiarity with the machines we sell.

Are all ASAPS machines treated with equal priority? No, our service queue algorithm takes into account ASAPS status as well as other factors, some of which are:

  • How long the machine has been waiting in queue.
  • How old the machine is and whether it is still in its warranty period
  • The equipment’s build quality level eg. commercial vs mid-grade vs consumer.

General maintenance on most riding equipment: 
$85 Plus Parts

Includes: 

Changing oil & oil filter
Greasing grease points
Sharpening or replacing blades
Replacing spark plug(s) if needed
Inspecting air filter and replacing if needed
Replace fuel filter
Inspecting belts, pulleys, etc

This general maintenance fee refers to preventive maintenance on machines that are already running and operating correctly.

General maintenance on most non riding equipment: 
$45 Plus Parts

Includes:
Changing oil
Greasing grease points
Sharpening or replacing blade(s)
Replacing spark plug if needed
Inspecting air filter and replacing if needed
Replace fuel filter, if applicable
Inspecting for potential issues

This general maintenance fee refers to preventive maintenance on machines that are already running and operating correctly.

Repair deposit & minimum charge for repair of most riding products: 
$75


Repair deposit & minimum charge for repair of most non-riding equipment: 
$40

For maintenance or repair on your equipment please contact us in one of the following ways:

Service Email: Service@BTSouth.com

Service Phone: (336) 303-8811

Service Request Form: LINK


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Managing your fuel is an important part of maintaining your mower's performance and reliability.

Fuel Can Eagle 5gal

Expensive ≠ Better

Air cooled engines need air cooled engine oil.

Air Cooled Engine Oil